Shipping & Returns

 

Shipping Belgium

Once your order is placed, you will receive an email enquiring about your desired BPOST collection point. You can find these details via the website https://parcel.bpost.be/en/localisation. When this information is confirmed and the payment received, the shipping will normally take place within 2 working days. As soon as your order has been shipped, you will receive an automatic e-mail from BPOST giving your order tracking number. With this service you can track your order at any time. The opening times of the chosen collection point are often marked on their website.

An additional fee of 5€ will be added to each order.

 

Shipping to Luxemburg, The Netherlands, France, Spain

When your order is placed, you will receive an email asking for your desired KIALA collection point. You can find these details on the website https://www.kiala.be/locate-and-select. Once this information is confirmed and the payment received, the shipping will normally take place within 2 working days. As soon as your order has been shipped, you will receive an automatic e-mail from KIALA giving your order tracking number. With this service you can track your order at any time. The opening times of the chosen collection point are often marked on their website.

An additional fee of 10€ will be added to each order.

 

Shipping International (Countries excluding the above)

When your order is placed and the payment received, the shipping will normally take place within 2 working days. As soon as your order has been shipped, you will receive an automatic e-mail from UPS giving your order tracking number. With this service you can track your order at any time.

An additional fee of 20€ will be added to each order.

 

 

Returns Policy

Goods to be exchange or returned goods are accepted on condition:

·     The return is requested within 10 working days after delivery of the order. Please send an email via the website with your claim and follow the necessary requirements.

·     Each item must be unused and bear no sign of wear and tear.

·     The original tags and labels are attached and are in good condition.

·     The original packaging is included and is in good condition

·     Shipping costs that you have paid for will not be refunded.

·     The return cost is at your expense.